Maintaining a property is very much about securing its value over time, and about lowering the cost of day-to-day operations – fundamentally maximising value and minimising cost.
To find the best property service solution you need a partner with a combination of ambition to innovate and long-term experience. Today Property Management is overflowing with new technology concepts and innovative service ideas. Still, at ISS we know that our customers need experienced people like us to fully understand how to leverage the new possibilities to fit and suit specific needs. Mobility and digitalisation have opened up vast fields of opportunities. Partnering with ISS is an advantage, as we are not only open to new technology, we have set up systems to ensure that we harness all possibilities.
We know that our customers' needs vary over time. The outside premises may follow seasonal changes, whereas the office or production spaces may need changes in longer cycles. This is why we always build flexibility and fast response capabilities into our solutions, so our customers can control the level and intensity of our services over time – all without losing consistency in the delivery.
The more and the closer we work together, the more we can improve. Having a service level agreement (SLA) is merely a starting point – over time we make sure that we improve our services and tailor them even closer to the customer's needs. Ultimately, we aim to contribute to our customers' business development by delivering excellent services. This promise is measured by client-specific KPIs
, ensuring quality in all we do.