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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
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ISS

Input vs. output specifications

Historically, Single service provisions have been based on input specifications, in which the service provider essentially delivers some predetermined resources within a specific time frame at an agreed price. In most markets today service provisions are now based on output specifications in which the focus is on driving cost-efficiency via service analysis, knowledge sharing and benchmarking.
 
In an output-based service environment ISS asks customers what their needs are and what outcome they expect in terms of service levels, quality and frequency. On this basis we design the best-fitted service solution for each individual customer. In other words we focus on the result of the services (the output) rather than the number of people and hours (the input). Working with output instead of input-based service contracts allows us to ‘think out of the box’ and create a much more flexible, cost-efficient and value-added service solution for the benefit of the customer.

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We deliver services at a global scale.

To learn more about our international service solutions, please contact our international account team. Contact

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ISS Learning zone
The ISS learning zone comprises a collection of white papers, opinions, research and other documentation in areas where ISS has a natural role as opinion leader.

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