เลือกภูมิภาค  
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
การบริการ

ตัวชี้วัดทางเทคนิคสำหรับการให้บริการ

464x207_Q1_2015

KPIs for Support Services

We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience/ satisfaction, and service efficiency. 

Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Support Services setup:

  • Employee turnover
  • Image and Grooming
  • Relief Cover
  • Visitor / Queue management
  • Training
  • Meeting Room Management 
  • Switchboard call volumes / abandoned call rates
  • Average call / Waiting time
  • Delivery time of internal and external mail
  • Number of replaced internal plants

We develop additional KPIs based on specific customer characteristics and industry requirements.

To learn more about what we can do for you, please contact our international account team.

Contact ISS

224x100px-20
We deliver services at a global scale.
 
To learn more about our international service solutions, please contact our international account team. Contact

Support The ISS Way

224x100_support
Read more about our Support services and our capabilities in our brochure here