To us Support Services are a core business. Making sure that our customers' non-core business is running seamlessly, and empowering their performance by providing an energetic support team for back and front office functions is what we are all about. ISS is
a service organisation, so we understand how important the right support services are to customers. We support their staff in being efficient and providing a great experience for guests and other staff.
ISS Support Services includes Front and Back office support, Welfare Facilities and Labour Supply. Across the world, the challenges are the same for Support Services; all companies recognise the importance of a high-quality service, yet to many companies turning fixed costs into flexible is a common driver.
ISS has developed ways to meet this classically unsolvable riddle. We have tight frameworks for managing our services that will optimise the relationship between quality and cost. Our unique training programmes ensure cultural alignment and allow our customers to not only have access to greatly skilled staff, but also a highly motivated team on board.
Teamwork that excels
Having the best people at hand is of course crucial to success in Support Services; something ISS secures with training and motivation
. We know that retaining people is also important, particularly in front of office operations where consistency is key. Because Support Service is one of our six core activities, retaining an excellent team over time is something we excel in. We have processes and methods developed over decades to make sure that our teams on customer sites will be in it for the long run.
Integration is our strongest advantage
Designing processes that not only optimise the way our customers' core business is supported, but also fit seamlessly into other processes, is key to success. Our ability to integrate service solutions is one of our strongest advantages, and our experience from global projects ensures that our customers will have processes
that maximise the productivity of our customers' operation.